Libertine Events Cancellation Policy
At Libertine Events, we take pride in creating exclusive, unforgettable experiences for our clients. As a boutique firm, we understand that plans can change, and we’ll do our best to work with you in every situation. However, our commitment to providing high-quality events and maintaining fairness for all guests requires us to have a clear cancellation policy. All cancellation requests must be received in writing to party@podcast-a-palooza.com
Standard Cancellation Policy:
Refunds and Credits: All payments made to Libertine Events are non-refundable. Once a reservation is confirmed, funds are committed to securing the best experience for you and all attendees, covering event space, accommodations, and other essentials. While we cannot offer refunds, we may be able to resell your tickets under the below agreements.
- Cancellation requests 120 days or more prior to arrival will incur a $150.00 processing fee.
- Cancellation requests 119-60 days prior to arrival will incur in a 1 night penalty
- Cancellation requests 59-0 days prior to arrival will incur a 3 nights penalty
- No shows – No Refund
Chargeback Policy:
Submitting a chargeback to your merchant for any payment made to Libertine Events is a serious matter that not only impacts our small business but also incurs additional costs and time in administration. If a chargeback is submitted, a minimum chargeback fee of $250 USD (or equivalent) will apply, covering the administrative burden. This fee is in addition to any other amounts lost or claimed during the chargeback process. Please note that by agreeing to our terms and conditions, you acknowledge and accept this policy.
Modifications or Cancellations by Libertine Events:
In rare cases, due to circumstances beyond our control, we may need to modify or reschedule an event. Should this occur, we’ll communicate with you promptly, offering alternative arrangements or credits toward a future event whenever possible. Your satisfaction is paramount, and we will work to ensure that you’re informed and accommodated.
Venue Changes:
At Libertine Events, we strive to host our experiences at carefully selected venues, enhancing each event’s uniqueness and ambiance. However, from time to time, changes to the venue may be necessary due to circumstances beyond our control. While we always aim to minimize the impact on our guests, these adjustments may affect the event’s location or timing. In all cases, we will make every effort to ensure a comparable experience and maintain the high standards you expect from us.
Please note that in the event of a venue change, all tickets remain valid, and we recommend that all attendees purchase travel insurance to protect against any unforeseen circumstances. Your satisfaction is our priority, and we are committed to keeping you informed and supported throughout any necessary changes.
Contact Us:
Our aim is always to provide a seamless experience and a memorable event for everyone involved. If you have questions, special circumstances, or need assistance, don’t hesitate to reach out. We’re here to help and appreciate your understanding as we work together to make these events extraordinary. All cancellation requests must be received in writing to party@podcast-a-palooza.com
Thank you for choosing Libertine Events. We look forward to creating incredible memories with you!